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Zoom is showing how to respond to criticism the right way - The Verge
At a time when other companies have turned defensive, Zoom acknowledged its mistakes — and offered a plan to fix them
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April 3, 2020 at 2:03:10 PM UTC ·
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https://www.theverge.com/interface/2020/4/3/21203720/zoom-backlash-apology-zoom-bombings-eric-yuan
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