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Writing good tasks for a usability study is an art, not a science, but there are still rules. Examine your tasks for these 10 common task-writing mistakes.
It’s super funny that Alexa can’t understand my mom — until we need Alexa to use the web, drive a car, and do pretty much anything else.
Performing a usability test early in your website planning process can have huge returns - a paper prototype allows you to do this with a minimal time investment.
Activity card sort
We didn't realize how much affection consumers had for Target's ClearRX prescription bottling system until the bottles went away after CVS purchased Target's pharmacies. Maybe customers themselves didn't realize how…
Good usability script from Steve Krug.
Journey maps combine two powerful instruments—storytelling and visualization—in order to help teams understand and address customer needs.
Learn more about our flexible plans and pricing options for solo user researchers and teams big and small, including large enterprise teams.
Usability, mostly.
Jakob Nielsen's 10 general principles for interaction design. They are called "heuristics" because they are broad rules of thumb and not specific usability guidelines.
Web magazine about user experience matters, providing insights and inspiration for the user experience community
We were thrilled to welcome these lightning talk speakers to the Confab Higher Ed stage.
Pat Brown
How to increase traffic 700% and still not make the client happy
Suzanne Chapman
Pick two: Short, true, or meaningful
Cary Foster
Go ahead, walk into the lion's den
Jason Pope
From Zero to User Testing: Launching a program now...and with no budget
Nicholas O'Brien
Improving web governance through a community of practice
Amy Grace Wells
The new content strategist: Four months to implementation
Pat Brown
How to increase traffic 700% and still not make the client happy
Suzanne Chapman
Pick two: Short, true, or meaningful
Cary Foster
Go ahead, walk into the lion's den
Jason Pope
From Zero to User Testing: Launching a program now...and with no budget
Nicholas O'Brien
Improving web governance through a community of practice
Amy Grace Wells
The new content strategist: Four months to implementation
Quick-and-dirty survey instrument for usability.
At work we evaluated the fitness of one large collaboration platform for use for another group. The government was already funding this one big thing and it made sense to see if it could be leverag…
Protecting your data usually means navigating a miserable user experience.